Terms and Conditions

terms-and-conditionsTutoring company ‘OK! All correct’ provides the highest quality personalised online language tutoring over Skype. The tutor must therefore provide the student with quality intensive tuition. In addition, the teacher thoroughly tests the student’s language skills.

Trial lesson

The student takes a free trial lesson lasting 30 minutes. Every new student can have only 1 free trial before booking a block of lessons. However, after buying any package he or she can be entitled to have one more free trial. That allows students to meet another tutor in order to find the best match.

During the trial the tutor will assess the student’s level and discuss his/her goals. A training schedule will be created and agreed between the tutor and the student. The lesson schedule can be flexible to meet the student’s requirements.

Refund policy

The student makes 100% payment for a block of lessons in advance.

If the student cancels classes after starting the package of lessons, only partial reimbursement is possible. We will subtract 50% from the remaining unused lesson fees to cover our administrative expenses, and will refund the rest to the student within 30 days.

The student can also suspend lessons for for up to 25 weeks for not to lose the lessons.

Study materials

After that the tutor creates a study programme according to the student’s needs and interests. The teacher chooses appropriate learning materials which are to be provided in digital format for free.

Where relevant, worksheets are to be sent before each Skype session for the student to be able to print them out. Homework materials and homework checking are provided for free.

Cancellation policy

Our company run a 3 hour cancellation policy. If the student has to cancel the scheduled lesson, he / she must inform the tutor at least 3 hours before the scheduled start of the lesson, in which case there will be no cancellation charge. The student can make cancellations by emailing the tutor or by messaging them on Skype. Failure to notify cancellation at least 3 hours in advance will result in a non-refundable administrative charge equal to 50 % of the lesson cost.

The student can cancel only 3 lessons (from a block of lesson he / she booked) free of charge. Cancellation fee equal to 50% of the lesson cost will be charged for every next cancelled lesson.

We require that the student give the tutor and/or the school administration advance notice to suspend lessons so that the tutor can accommodate other students instead. It is possible to suspend lessons for up to 25 weeks. If the student wishes to suspend their lessons by more than 25 weeks (calculated from the date of the last normally scheduled lesson that has taken place), he /she will lose these lessons and must buy a new block of lessons.

Our students have an opportunity to benefit from having lessons with different tutors. Importantly, all our teachers are fully-qualified. The student can change tutors at any time on request without any explanations.

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